Refund Policy

All Sales Are Final

• Due to the nature of our products, all sales are final once payment has been confirmed.
• Refunds are not provided after a payment has been made using any of our payment methods.
• Products that have been opened or used cannot be returned, refunded or exchanged for hygiene and safety reasons.

Damaged or Faulty Goods

• If your order arrives damaged, we will resend it at no extra cost — see our Re-Shipping Policy for the requirements and photos needed.
• Report any damage within 5 working days of delivery so we can verify and process your case quickly.
• We only replace items that are defective or damaged on arrival.

Lost or Seized in Transit

If your parcel is lost, undelivered within the published timeframes, or seized by customs, our re-ship guarantee applies. Contact us with your order and tracking number and we will arrange a one-time re-shipment in line with our Re-Shipping Policy.

Item Missing or Incorrect Item

If an item is missing from your order or the wrong item has been sent, please contact our support team as soon as possible and within three days of delivery, and we will do our best to resolve the problem.

CONTACT

For any question about a refund, re-shipment or a problem with your order.

• Email: support@nakon-medical.shop